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Give Great Customer Service

SCRIPTING,  SOPS,  &   PRODUCT INFO

Our custom scripting program is designed to fit each client individually. Drawing from years of experience, our team will outline the best practices to communicate with and monetize potential customers. Let us take the stress of the small details off your shoulders so that you can focus on building your business.

Phone Support

Despite the growth of new channels like social media and online communities, in addition to existing ones like email, the rusty old telephone continues to rule when it comes to customer support. There are very few things as simple, transparent and satisfying as calling someone and getting the problem resolved once and for all. Our team will address customer-support concerns and identify any issues as quickly as possible – allowing your customers to engage with us on their own terms.

Email Support

Set, manage, and meet customer expectations by setting up service level agreements (SLAs) for support. With Freshdesk, you can define ticket priorities and requirements for resolution times so your agents know exactly which issues to address first and how quickly the customer expects a response. Every ticket in Freshdesk follows your SLA policy and the ‘due by’ time is driven by their priority. And when a ticket becomes overdue, your helpdesk will make sure that the agent is notified of it. You can also define your own business hours so that your customers know when to expect support, and your SLAs know when you're off. So, no matter how crowded your support inbox is, critical customer requests won’t get lost.

Live Chat Support

Online advertising has the capability of reaching thousands of potential customers around the world. But gaining real-world benefits requires the ability to convert online prospects into online customers. Live Chat will make your online advertising more interactive and effective by adding click-to-chat capability directly from your advertisement. Live Chat puts interested prospects in direct communication with our sales and customer service teams instantly. Customers simply click a link and they are connected – live and in real time--with our customer service specialists who are experts in finding solutions to any situation.

Chargeback Management

Chargebacks can occur for a number of reasons and they can be detrimental to your business. The result is you allocating valuable time and revenue dealing with the irritation of the Chargeback Representment process. Our dedicated team of professionals helps you manage chargebacks and disputes so you can continue to focus on growing your business while leveraging our experience, expertise and tools to fight and win chargebacks for you.

Great Customer Service

Customer service is about creating an authentic and simple experience for your customers. The VerticalOps team is intensely focused on creating high-quality, personalized touch whenever a customer connects with us. Our team has spent years perfecting the art of stitching together the data we have across .com, mobile, chat and call centers to deliver a personalized experience. Our Mission is to understand where a customer is coming from and accurately predict where they want to go next. Your customer may want to start the journey with us online but finish by talking with a customer service representative, they should do so, without having to start over. Our online tools and dedicated customer service representatives make this process smooth and concise. Let our team of trained professionals take your customer experience to the next Level!

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